Our Passionate Team

Dr. Norma Camacho  Au.D, CCC/A; ABA

Audiologist / Principal

Dr. Norma P Camacho is a renowned principal audiologist at Doctors of Hearing, Inc. and has been practicing for 20 years. Inspired to study audiology by her families' challenges with hearing loss, Dr. Norma became an Audiologist in 2003. Currently, she works full time to build and develop Doctors of Hearing. She received her doctorate in Audiology with honors at Salus University in Elkins Park, Pennsylvania. She graduated with honors in hearing aids and technology when she obtained her Masters of Science in Communicative Disorders from California State University Northridge. Dr. Norma has a beneficial B.A in Sociology from the California State University of Los Angeles that allows her to use her skills by understanding how human action and consciousness are shaped by surrounding cultural and social structures as she works with many diverse backgrounds.

Dr. Camacho trained at the Veteran’s Administration hospital, where she gained audiological experience in the post-traumatic stress disorder clinic and the drug and alcohol abuse clinics. Through this experience with the VA Dr. Norma worked with the 6 leading brands in the industry and became proficient in programming all leading brands. In addition to being bilingual in English and Spanish, Dr. Norma is very skilled and has earned many certifications and endorsements throughout her career. She has clinical competence from the American Speech-Language-Hearing Association, has a board certification from the American Board of Audiology, is a member of the Academy of Doctors of Audiology, California Academy of Audiology, and American Academy of Audiology. She is licensed in California to dispense hearing aids and Licensed in Audiology.

Dr. Camacho was awarded Woman of the Year in 2019 by Congresswoman Judy Chu for her dedication in finding solutions for people with hearing loss. Her outreach has focused on those disadvantaged college students, musicians, veterans, and low-income communities that are not able to afford hearing aids. She also provides these groups with counselling, mental health resources, and emotional support. The Mayor of Pasadena also recognized her kind efforts and awarded her a certificate of recognition for her dedication to the residents of her city. Dr. Camacho’s inspiration is her nephew who was diagnosed with hearing loss at the age of 7 years old. Both of her elderly parents also have hearing loss. Dr. Camacho served as the membership chair for the California Academy of Audiology from December of 2018-December of 2019. Dr Norma, with the help of her assistant, helped spread awareness of hearing loss by coordinating videos from 8 members of the US Congress, including the GOP Leader Rep. Kevin McCarthy and Rep. Adam Schiff; as a result, Rep. Judy Chu and Rep. Adam Schiff declared the Month of May as Better Hearing Month. Dr. Norma openly advocates for her profession and for the development of the hearing community. Other than being a great audiologist she has a tender heart towards rehabilitation. Therefore, she visited several politicians in Washington DC and in their offices in CA to advocate for Medicare patients (Bill HR4056 in Congress “companion bill in” Senate S2446). Dr. Camacho recently visited the State Capital in Sacramento with her father. She met with Senator Portantino to ask him to support Bill AB 598 “The Pediatric Hearing Aid Bill”.

This bill passed and now all kids in California will have access to hearing aids. She is an active advocate for her profession in the past and present.Dr. Norma will continue to respond to other bills relating to the hearing community and her profession. Dr. Camacho is well-known for being compassionate and very patient. Many of her current patients have been referring to her for many years. In 2019, she visited Paul Sanchez the Executive office for the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board to find ways to improve customer protection as it relates to the sales of hearing aids.Dr. Camacho’s persuasive skills for the progress of people who are suffering from hearing loss made her a symbol of hope among people. She is actively working on Spanish videos to provide guidance and information to the community as currently, limited information exists in Spanish. This information is intended to serve as guidance to avoid confusion and to avoid being victimized by those that sell amplifiers that do not work.She is also working to release two radio interviews in Spanish to provide the Spanish speaking community with valuable information regarding Audiology, and hearing aids.

When she was in the beginning of her career she identified that there is an unbridled need for an ethical place people can go to obtain reliable information about hearing loss and utilize the most current technology in hearing. Therefore, in 2011 she founded Doctors of Hearing Inc. and the Love2hear Foundation. You will love Doctors of Hearing Inc. and Love2hear because all employees are compassionate, they love what they do, and enjoy to serve others. Doctors of Hearing team are all knowledgeable about hearing, hearing aids, balance issues, and tinnitus. They provide with the best care in CA and provide with best practices.

Kevin C. Townsend, M.A., CCC/A

Audiologist / Principal

Kevin C. Townsend joined Doctors of Hearing Inc.in 2013 and works in partnership with Dr. Camacho as the CFO. He has been a licensed Audiologist in California and Illinois for 30 years. He earned his Masters of Audiology degree from Northern Illinois University and holds a Certificate of Clinical Competency in Audiology from the American Speech-Language and Hearing Association. He is a member of the American Academy of Audiology and the Academy of Doctors of Audiology. He is an expert in diagnostic evaluations and treatment of hearing and balance disorders. He has extensive experience working with ear surgeons.

Mr. Townsend has also worked for two leading hearing aid manufacturers which provided him extensive experience in hearing aid research and development. He is highly qualified in hearing aid software and programming. Read his inspiring words regarding his passion for exceptional care. “One must understand each patient’s history and experiences and provide an expert evaluation to achieve the best possible outcomes and follow up care. Hearing aids have to be properly selected, tested in the ear, and fine-tuned to each patient’s listening preferences for years of hearing enjoyment.” He has met with several members of Congress in Washington, D.C to advance the specialty of audiology and to assure patients have access to the care they deserve. He enjoys golf, lifting weights, attending sporting events, and concerts.

Dr. Reynita Alcisto

Senior Audiologist

Dr. Alcisto joined the Doctors of Hearing, Inc. team in 2020 as a Senior Audiologist. She received her Doctor of Audiology degree from Washington University in St. Louis, MO. As a student at Wash U in St. Louis she created a word recognition to use when testing individuals in her native language of Ilocano. This study was published in the Philippine Journal of Otolaryngology-Head and Neck Surgery. She remains an editor for this journal.
Dr. Alcisto has been an Audiologist since 2007. She received training at the Tripler Army Medical Center in Hawai'i where she worked with the adult and pediatric population. She spent several years as a pediatric audiologist at the House Ear Institute - CARE Center where she gained experience in diagnostics, hearing aid fitting, bone conduction hearing aids and cochlear implants. Dr. Alcisto gained additional experience working as a clinical specialist for Cochlear Americas. As a clinical specialist Dr. Alcisto had the privilege of providing clinical recommendations and guidance for the most unique & challenging cochlear implant cases in her territory. Following her passion for patient care, she returned to the clinical environment as a Senior Audiologist at the House Children's Hearing Center of UCLA for over 5 years. Dr. Alcisto has extensive experience in hearing solutions including hearing aids, bone conduction devices & cochlear implants in adults & children. She is one of a few private practice audiologists who is part of the Cochlear Provider Network (CPN). Her goal as a CPN provider is to make cochlear implant information and services accessible to those who are candidates. Dr. Alcisto serves as a mentor and maintains Doctors of Hearing as a training site for future audiologists. She will often have students/externs from local universities working with her.
She currently works part-time for Doctors of Hearing Inc. Her passion is cochlear implant mapping, hence her primarily work location is at House Children's Hearing Center as the Pediatric Clinical Director. Dr. Alcisto was born and raised in Hawaii. She enjoys traveling locally and internationally with her family. She also spends her time working for non-profit organizations including Real Innovative Connections and Love 2 Hear. She is bilingual in English and Ilocano. Dr. Alcisto is a great Audiologist and an expert in cochlear implant mapping.

Dr. Rebecca Wallace

Audiologist

Dr. Rebecca Wallace joined the Doctors of Hearing Inc. team in 2022 as a 4th Year Audiology Extern and continued on to work with the team into her professional career. She received her Doctor of Audiology degree in 2023 from California State University, Los Angeles. Before receiving her doctorate Dr. Wallace earned a Bachelor of Arts from California State University, Fullerton in Psychology and worked as a behavioral interventionist for two years before deciding to go back to school. In 2018, she enrolled in the Speech and Language Post- baccalaureate program at CSULA where she developed a love for the field of audiology. During her time in school she gained experience working with individuals from all walks of life and all backgrounds.

She received training in various settings including hospitals, private clinics, and educational settings. During her time in her doctoral programs she served as the vice president of CSULA’s Student of Academy of Audiology chapter for 2020. As a student at CSULA she also conducted a research study assessing the dangers of hazardous noise exposure among musicians by measuring the sound intensity levels generated by individuals who play the bagpipes. This study was published by her schools database through ProQuest and she also had the great honor and privilege to present her research at the 2023 American Academy of Audiology National Conference and HearTECH Expo in Seattle, Washington. Dr. Wallace works full time at Doctors of Hearing, Inc. in the Pasadena, Glendora, and Rancho Cucamonga locations and has exceptional experience working with people of all ages performing diagnostic audiological and vestibular testing and working with hearing aids.

Her goal as an audiologist is to do everything she can to connect people to the world around them and together with the rest of the team she strived to provide the highest level of care for her patients.

Hilda Robertson

Administrative Manager

Hello, my name is Hilda Robertson and I am the Patient Care Coordinator for the Pasadena office. I join the Doctors of Hearing, Inc. team in April 2021 with over 20 years of experience in the hearing industry. At Doctors of Hearing, my daily tasks include everything from assisting the Senior PCC to booking appointments and ensuring patients have a pleasant experience while at our office. I am happy to be the friendly face that greets our patients at the door. Working in this industry has been a great privilege. I especially love knowing that I have a small part in helping someone's hearing improvement.

I strongly value our patients' satisfaction and am willing to offer my assistance in any way necessary. It is very exciting to start this journey with Doctors of Hearing and I am proud to be able to be a part of great group of people. Outside of work I am a loving wife, mother and grandmother. I enjoy spending time with other family members as well on my weekends.

Robert Ortiz

Certified Audiology Aide - Patient Care Coordinator - Rancho Cucamonga office.

I have the pleasure of working as a licensed audiology aide for Audiologist Kevin Townsend in the Rancho Cucamonga location. I started working with the company 3 years ago. This has been the most rewarding experience in my career. I enjoy working with my hands, and this position is hands-on. I have to say the most rewarding part is the positive outcome; we change people’s lives within a few seconds or an hour. I know many people are trying to find the right job and most are not happy where they are, but I can honestly say that I am very happy with what I am doing and where I am. It’s truly astonishing to see how much Hearing can change a person’s life. In the last 3 years, I’ve witnessed withdrawal, depression, anxiety, and anger from the lack of proper hearing and lack of understanding and proper help. Those patients that come our way come to us because we improve their quality of life and they come to us because they know our team cares and Doctors of Hearing is also known for being the best in town to help with their hearing needs.
I am glad to be part of a team of people whose mission is to deliver a better quality of life. Doctors of Hearing has allowed me to experience and be able to deliver outstanding quality of care, and I have witnessed how much work, patience, and dedication goes into helping our patients. I am blessed to work with Audiologist Kevin Townsend and Dr. Norma Camacho because they both deliver superb quality care. Their patients love them, respect them, and trust in their experience and expertise. Most of their patients have been bringing their friends and families to them for years because they know Doctors of Hearing genuinely cares. They are both now seeing their patient's, adult sons and daughters as well as their grandchildren. Dr. Norma and Audiologist Kevin are wonderful people; they treat their patients with respect and patience, they also treat all of us (employees) like family. I love working for this small family business. Doctors of hearing has inspired me to continue in this industry and in the future, I plan to become an Audiologist and work for DOH.On a personal note, in my spare time, I enjoy cooking, watching movies, or just simply being outdoors having fun with friends and my family.

Yesenia Cortez

Patient Care Coordinator - Rancho Cucamanga

My name is Yesenia but my friends and family call me Yessi. I have been working at Doctors of Hearing for over a year with more than 19 years of experience in the medical field. I've worked in both Health Plan and Medical Group giving me the experience from both the inside and outside of the Medical field. I have found Doctors of Hearing is a great place to be, all 3 providers take pride in what they do and have empathy towards their patients. However, I really enjoy working for Kevin Townsend at the Rancho Cucamonga location. He goes above and beyond for the patients.
My title here at Doctors of Hearing is (PCC) Patient Care Coordinator and I am responsible for making sure we meet and make the patient feel comfortable to trust us in the patients care. In the process of it all I enjoy to see that I could assist in such a great change in their life. Here at Doctors of Hearing we love to provide great customer service and attend to the needs of our patients, while me being the people person that I am it makes it so much easier to do and I'm grateful to be a part of this team .

Ariana Felix

Patient Care Coordinator - Rancho Cucamonga

.Hello my name is Ariana Felix. I am the Patient Care Coordinator for the Rancho Cucamonga office. I have had the pleasure of working with doctors of hearing for over a year now. Here at DOH we take pride in helping our patients as much as we can. It gives me great joy to see patients happy with their outcome. After just a year of working here I have realized that Doctors of Hearing really cares for their patients and I am proud to be part of this amazing team. My experience is in the medical field, it includes diagnostic imaging. I have CPR and HIPPA certification. I am bilingual, I speak English and Spanish fluently, and I have certification in American sign language. I enjoy translating for our Audiologist because it's critical that patients that have hearing loss understand their diagnosis and that our team of experts can help them to improve their quality of life. In my spare time, I enjoy cooking, going on vacation with my friends and or family and watching movies with my family over the weekends.

Adeline Munoz

Senior Patient Care Coordinator - Pasadena

Hello, my name is Adilene Munoz and I am the Senior Patient Care Coordinator at the Pasadena location.I joined Doctors of Hearing in November of 2021. I am bilingual, fluent in both English and Spanish and assist with translating as needed. I enjoy being able to translate for our Spanish speaking patients, because it is important that they feel comfortable to communicate in their native language as it's crucial for them to fully understand about their hearing needs and to be able to follow up with the recommendations made by their Audiologist. Working at Doctors of Hearing has also given me the chance to expand my skills and become more knowledgeable in the field of audiology. I've always wanted to be a part of a helping profession and Doctors of hearing gave me that opportunity. I enjoy being able to assist patients when it comes to scheduling their appointments and answering their questions. I have developed many skills at Doctors of hearing. I also have the responsibility to obtain the patients authorizations and to modify the CPT codes as needed, this process may help to ensure that the members insurance pays for the members services. I like working for Doctors of Hearing because the Audiologists treat all team members with respect and they care about their patients. On my free-time, outside of Doctors of hearing I enjoy going on vacations with my boyfriend and friends as well as spending time with my family

Amanda Jabbour

Audiology Aide

Amanda is an Audiology Aide at Doctors Of Hearing. She currently is a student at Citrus College completing her Associates before transferring. After she graduates CC, she plans on attending a local university to get her bachelors in Speech, Language and Hearing to further her academic career in becoming an Audiologist.

Amanda was drawn to a career in audiology because she herself is hard of hearing and wears hearing aid. She was inspired by her own self to help patients get through what she once went through. One of Amandas goals is to do Humanitarian Audiology and help the countries in need and being able to make the patients day feeling better about themselves.

Her personal interests include anything that gets her outside, such as hiking, going on runs, working out, snowboarding, going to the beach, rollerblading, and road-trips. She loves reading, going out with her family and friends.

Alejandra Barrera

Audiology Aide

Hello! My name is Alejandra, and I am currently in my undergraduate studies while serving as an Audiology Aide at the Doctors of Hearing office in Pasadena. My academic journey began at Cal State LA, where I delved into the intriguing realm of Communication Disorders. Initially drawn to Speech Language Pathology, I soon became fascinated by Audiology.

With newfound clarity, I decided to change my career path, fully embracing Audiology with the goal of making a meaningful impact in people's lives. Eager for hands-on experience, I took the opportunity to join the Doctors of Hearing team, immersing myself in the day-to-day realities of Audiology and contributing to positive change. Working closely with the Doctors of Hearing team, I'm confident I'll gain valuable skills and knowledge to further my career aspirations in Audiology.

I am deeply motivated to pursue a career in Audiology, driven by my passion for improving individuals' quality of life. With enthusiasm and determination, I eagerly anticipate the opportunities and experiences that lie ahead at DOH as I continue to pursue my dreams in Audiology.

If I am not in the office working hand in hand with our Audiologist, you can find me hitting the books at school, challenging myself at the gym, or unwinding with a good book or spending time with my friends and family.

Lindsay Jensen

Audiology Extern

It is with great pleasure to be joining the Doctors of Hearing, Inc. team as a 4th year Audiology Extern. While originally planning to pursue speech pathology, I realized my passion for audiology while majoring in Communicative Disorders at California State University, Northridge. After graduating with my Bachelor of Arts in the Spring of 2020, I continued my education at CSUN by enrolling in the Doctor of Audiology program the following Fall semester. Through this program, I have witnessed and participated in the positive impact audiology can have in individuals’ quality of life. I have experience working with people of all ages in private practices and hospitals, and I am eager to expand my skills and knowledge at Doctors of Hearing, Inc. with compassionate care that all individuals deserve.

Jacqueline Preciado 

Insurance Verification Specialist

Hello my name is Jacqueline Preciado and I am the insurance verification specialist for Doctors of Hearing Inc. I joined the Doh family in March of 2022 My job at doctors of hearing is to interpret and explain plan hearing aid benefits to our patients. I have over 20 years of experience in the medical field. However, I've been solely verifying insurance benefits in the hearing industry for about 8 years I enjoy working at Doctors of hearing, it has been a great new journey in my life. I have always felt very welcomed since the first day I began to work here.
Here at Doh we all work as a team and help each other out to provide the best service we possibly can to our patients. On my free time outside of work, I enjoy spending time with my children and parents. I also like going out to dinner, movies, and taking walks at the beach